We are sorry to hear you have a complaint.

Have you tried to speak to someone at Imperial English or the Academy to discuss this issue and see if it could be resolved informally? If ‘no’ then maybe try to discuss the issue.

If ‘yes’ then we are sorry you were unable to resolve this amicably, we will try our best to resolve this issue as soon as possible. Please email i[email protected] or complete the online complaints form.

Complaints Form